Privacy Policy

Chinese Metasoft

Chinese Metasoft ("us", "we", or "our") operates the websites (the "Service", "Services"):

We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

This Privacy Notice is consistent with the Personal Data Laws of United Kingdom and the European Union’s General Data Protection Regulation (GDPR).

We may collect and process the following data about you:

Information that you provide by filling in forms on our Websites. This includes information provided at the time of registering (First Name, Last Name, Email);
Records of your queries and correspondence, in the event you contact us;
Details of transactions you carry out through our site and of the fulfilment of your subscriptions;
Details of your visits to our site (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access.

We receive information about you from you when you sign up, use our Websites, complete forms on our website, if you contact us by email, social media or otherwise in respect of any of our products and services or during the purchasing of any such product.

We may use information about you in the following ways:

To verify your identity;
To administer accounts, process payments and keep track of billing and payments;
To provide customer care, including responding to your requests if you contact us with a query;
To enable us to review, develop and improve the website and services to meet your needs;
To help us identify you and any accounts you hold with us;
To comply with our contractual obligations we have with you;
To provide you with our Services you request;
To customize our Sites to your needs;
To conduct research and market surveys;
To send you marketing communications, where it is lawful for us to do so;
To provide you with information about products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;
To notify you about changes to our Services;
To manage, protect against and investigate fraud, risk exposure, claims and other liabilities, including but not limited to violation of our contract terms or laws or regulations.

We also may use the information in other ways for which we provide specific notice at the time of collection.

We work with third party service providers to provide website, application repository, hosting, maintenance, back-up, storage, virtual infrastructure, payment processing (Paypal), analysis and other services for us. These service providers may have access to or process your Information for the purpose of providing those services for us.

The Chinese Metasoft Services may contain social media features, such as the Twitter "tweet" button, Facebook, Pintrest, Instagram, Youtube, LinkedIn. These features may collect your IP address, which page you are visiting on the Chinese Metasoft Websites, and may set a cookie to enable the feature to function properly. Social media features and Widgets are hosted by a third party. Your interactions with these features are governed by the privacy policy of the company providing it.

We use data hosting service providers in the EEA to host the information we collect, and we use technical measures to secure your data. All information you provide to us is stored on Microsoft secured servers, Google, Office 365, SolarWinds, Atlassian.

Your information may be transferred to and stored in a country outside the EEA in relation to provision of the services (for example for georeplication of databases to allow quciker acces in certain countries). The laws in these countries may not provide you with the same protection as in the EEA; however, any third party referred to above outside of the EEA has agreed to abide by European levels of data protection in respect of the transfer, processing and storage of any personal data. By providing your data to us, you agree to this transfer and storage. However, we will ensure that reasonable steps are taken to protect your data in accordance with this privacy notice.

While we implement safeguards designed to protect your information, no security system is impenetrable and due to the inherent nature of the Internet, we cannot guarantee that data, during transmission through the Internet or while stored on our systems or otherwise in our care, is absolutely safe from intrusion by others.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Service, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Where data is transferred over the Internet as part of a Website, the data is encrypted using industry standard SSL (HTTPS). We strongly recommend to use our secure site https://chinesemetasoft.com to prevent interception of data transmitted over networks.

On the closure of your account, we will keep your data for the minimum length of time required to comply with the purposes set out in this policy and relevant legal or regulatory obligations.

In specific circumstances, we may also retain your personal data for longer periods of time corresponding to a statute of limitation, so that we have an accurate record of your dealings with us in the event of any complaints or challenges. We may also keep it for research or statistical purposes.

We assure you that your personal data shall only be used for these purposes stated herein.

We will not use or share your information with anyone except as described in this Privacy Policy. We do not sell your Personal Information.

We offer Add-Ons (Plugins) for the external sites. Third parties who have been using our Plugins, providing you expressed a consent while filling up the form, could use the data to contact you and market services to you.

Your personal data (Email, First and Last Name) may be transferred to third parties (such as MailChimp, Eventbrite, Atlassian) for the purpose of sending an email.

We will share your information when you have provided your consent.

We may disclose Customer Data (including any personal data), (a) to comply with statutory, regulatory and governmental requirements, (b) to enforce our agreements, policies and terms of service, (c) to protect the security or integrity of Chinese Metasoft's products and services, (d) to protect Chinese Metasoft, our customers or the public from harm or illegal activities.

You are entitled to access the Personal Information that we hold. You can view your Personal Information on your account in My Details section. You can also email your request to office@chinesemetasoft.uk.

You can acces other data on your account in My Account area including sections:

My Details: Personal Information, Preferences, Security Information, current login sessions and devices;
My Package: your current subscription;
My Modules: your current modules;
My Settings: your current applications' settings;
My Records: your saved records.

In order to update your Personal Data on your account provided during registration including First Name, Last Name and Email, please contact us on office@chinesemetasoft.uk. You can set and update your Gender and Date of Birth in My Details section on you account. You can Edit, Update, Export and Delete records in My Records section.

Our Services are available for purchase only for those over the age of 18. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 18 ("Minor"). If you are a parent or guardian and you are aware that your Minor has provided us with Personal Information, please contact us. If we discover that a Minor has provided us with Personal Information, we will take steps to delete such information from our servers.

We may display personal testimonials of satisfied customers on the Chinese Metasoft Services. With your consent, we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using the information below.

Our Sites use cookies. More information about our use of cookies can be found in our cookie policy at Cookies.

Subject to applicable law, you may have rights available to you in respect of your personal data, including:

to obtain a copy of your personal data together with information about how and on what basis that personal data is processed;
to rectify inaccurate personal data (including the right to have incomplete personal data completed);
to erase your personal data (in limited circumstances, such as where it is no longer necessary in relation to the purposes for which it was collected or processed);
to restrict processing of your personal data under certain circumstances.

You may opt out of receiving specific email messages at any time by changing your preferences on your account in MyDetails section, this includes:

Receiving software informative emails from Chinese Metasoft (including The Welcome Email);
Receiving carefully selected marketing emails from Chinese Metasoft;
Notification by Chinese Metasoft when your subscription expired or is close to expire.

This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.

We reserve the right to modify this Privacy Policy at any time. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. This privacy notice was last updated on 25/05/2018.

If you have any questions or concerns about this Privacy Policy and how we process your Personal Data, you can contact us using office@chinesemetasoft.uk.

This Policy is available in English only, please use a translator to see the text in your preferred language.